Lexmark creates innovative IoT- and cloud-enabled imaging technologies that help customers in more than 170 countries worldwide achieve their vision of print simplicity, security, savings and sustainability. Built on a powerful combination of advanced technology, deep industry expertise and exceptional customer engagement, we help eliminate IT burden, enable digital transformation and drive savings and flexibility in retail, financial services, healthcare, manufacturing, education, government and more.

Established in 2001, Lexmark Research and Development Corporation (Lexmark Cebu) is one of Lexmark’s multimillion-dollar facilities invested in Cebu, Philippines. It is the base of Lexmark research and development and global business services operations in the Asia Pacific region and is composed of a diverse and highly skilled powerhouse operating a globally integrated organization. Learn more here: About Us - Lexmark

Ayala Land, Inc. is one of the largest property developers in the Philippines. We create master-planned communities that promote sustainable development and provide long-term value to our residents, investors, and stakeholders. Learn more here: About Us - AyalaLand

IONOS was founded in 1988 under 1&1 with its primary aim to provide an efficient way for people to use and understand information technology. Upon building its goal for multiple companies to leverage up-to-date digital technologies, 1&1 combined web hosting and applications with ProfitBricks’ cloud infrastructure solutions for customers, becoming the Ionos that people know today. Its services include but are not limited to providing easy surfing domains to a web press, in which it guides customers in creating their own website as well as cloud server infrastructure.

In 2005, Ionos expanded its reach here in Cebu City through an in-house call center named Ionos Philippines Inc., which works in conjunction with the UK and US offices, as well as the German headquarters for further support and guidance. Currently, there are over 440 employees in the Cebu division. Learn more here: About Us - IONOS

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

QBE’s Group Shared Services Centre provides a comprehensive range of Insurance Services to QBE’s customers and brokers across Australia Pacific, New Zealand, Europe, North America and Asia, such as underwriting support, policy servicing, claims, credit control and customer service. It also provides knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE businesses globally. Learn more here: www.qbe.com/ph

My Fellow CIBOanos & Cebuanos,

During last year’s Transformation Summit 2021 Next Level Play, I outlined the 3 weapons that we employ to fight the war against the Tyranny of the S Curve, namely: 1. Innovation & Ecosystem Development, 2. Strat 8 Super Committees, and 3. The Triple Helix. The urgent necessity of effectively deploying these tools had been underscored by the twin calamities that hit Cebu these past few months: super typhoon Odette and the covid19 pandemic. While the pandemic is a worldwide problem, Odette was a calamity that particularly hit Cebu harder than other places as it tended to degrade Cebu’s comparative attractiveness as an investment destination. A strong countermeasure to offset that reputational degradation, therefore, needs to be highlighted. And that countermeasure exists in the same 3 weapons mentioned earlier most especially “Innovation & Ecosystem Development”.

Should there be any doubt about the effectiveness of this countermeasure, just ponder the situations of our successful neighbors Japan and Taiwan: both are also prone to natural calamities (typhoons and earthquakes). Yet, both countries continue to be superior economic performers. Thus, I invite you all to join us this July 13-15 as we once again reaffirm our commitment to making Cebu a choice destination for higher-value IT and IT-enabled services through the 3 weapons (Innovation & Ecosystem Development, Strat 8, Triple Helix).

The Information Technology and Business Process Management or IT BPM industry is key mainly because of the young, educated, smart-working and tech-savvy Filipinos with good English communication skills. Many international research companies view the country as one of the top outsourcing and offshoring destinations in the world. The industry is generally divided into the following sectors: contact centers, back office services, data transcription, animation, software development, engineering development and game development. And it’s projected to move with demand in the knowledge process space such as project management, research and development, financial services, artificial intelligence and data science.

COVID-19 is continually changing day-to-day life in unprecedented ways. The recent super typhoon that hit Cebu paved the way, too, for more lessons learned to better our industry. The overall economic sentiment remains more positive than negative in a tele everything world we now lead and manage. What can we learn from each other? How can we best move the IT BPM industry forward? What do we need to do to stay ahead of the transformation?

CIB.O is excited to welcome you all to the 2022 Transformation Summit and Expo. Join us and let’s together shape the next level play.