CIB.O's Transformation Summit

The Cebu IT BPM Organization (CIB.O) brings back the biggest signature event of the industry: the 2023 Digital Transformation Summit. This event will bring together the biggest names and experts in the fields of Digital Transformation, FinTech, Global Shared Services, Artificial Intelligence, and other crucial and sought-after topics that require discussion in today's modern society. The event will be held on May 26th, 2023, at the Sinulog Grand Ballroom, Cebu City Sports Club, Cebu Business Park, Cebu City.

GOING BEYOND THE NEXT LEVEL PLAY

We are excited to leverage the next steps beyond the next level play. The summit aims to take a deep dive into where the IT BPM and other related industries should be heading to stay ahead of the transformation. As we emerge from the pandemic, we must keep the momentum going for the betterment of not just our businesses and the economy, but also for each and every Filipino.

WHAT MAKES THIS YEAR’S EVENT STAND OUT!

Attendance of major industry players and decision-makers and influencers in government, academe, and support industries across Asia Pacific.
Power speakers from the international, national, and local arena.
Relevant topics: FinTech, Metaverse, AI, Global Shared Services Market, and more.
A Face-to-Face Exposition where you may showcase your products & services.
Big and bold moves by CIB.O’s strategic committee members and partners
Unparalleled networking opportunities with like-minded professionals and potential partners.
Access to exclusive research, reports, insights into the industry’s latest trends and developments.

SPEAKERS

Mr. Jack Madrid
President
IBPAP

Mr. Stephan Bily
President & CEO
Lexmark Research & Development Corporation

Ms. Amabel Gatmaitan
Country Lead for Corporate Services and Sustainability
Accenture, Inc.

Mr. Mark Welch
CEO & President
Dataken Incorporated

Mr. Aseem Roy
Country Head
Wipro Philippines, Inc.

Mr. Anshum Sinha
COO and Country Manager
Shearwater Health Advisors Inc.

Ms. Joon Teoh
CEO
Agos Asia

IDr.Charisse Gail Bantiling, Mdes
Workplace Design Strategist
Trends and Concepts Total Interior Solutions, Inc.

Mr. Kristoffe Abellera
Channel Business Manager Poly - VST ECS Phils. Inc.

Mr. Gene Gangan
Director for Research and Talent Intelligence
Asia Select, Inc.

Ms. Precious Jem Siquian
Product Manager
HP Thin Clients - VST ECS Phils. Inc.

PANELISTS

Panel Moderator:
Ms. Acie Arroyo-Cruz
Senior Strategic Consultant | Certified Coach and Mentor
AON

Mr. Joe Bantiling
CEO
Trends and Concepts Total Interior Solutions, Inc.

Mr. Amit Kale
AVP & Quality Leader - APAC
Wipro Philippines, Inc.

Mr. Jerry Serrano
AVP - Head of Technology, Philippines
Innodata Knowledge Services Inc.

Mr. Mark Oreta
Chief Technology Officer
Jobtarget

Mr. Azhar Shaikh
SVP for Transformation & Operational Excellence
QBE Group Shared Services Centre

Ms. Ana Paula Villaflor
Sales Cluster Head for VisMin
Globe Telecom

AGENDA

AFTERNOON TRANSFORMATION SUMMIT PROGRAM

01:00 PM
Registration

01:30 PM
Program Start
Prayer, National Anthem

01:35 PM
Opening Remarks
Mr. Darwin John "DJ" Moises
Summit Chairman

01:40 PM
Winning the Unconventional Growth Race
Ms. Amabel Gatmaitan
Country Lead for Corporate Services and Sustainability
Accenture Inc.

02:05 PM
Emerging Digital Interventions in
Customer Experience Transformation
Mr. Aseem Roy
Country Head
Wipro Philippines, Inc.

02:30 PM
Growth Opportunities in Healthcare
Information Management Services
from the Philippines
Mr. Anshum Sinha
COO and Country Manager
Shearwater Health Advisors Inc.

02:55 PM
Using Talent Intelligence to Attract Talent
Mr. Gene Gangan
Director for Research and Talent Intelligence
Asia Select, Inc.

03:20 PM
Leveraging AI for a better tomorrow!
Managing the Workforce of the Future
Mr. Mark Welch
CEO & President
Dataken Incorporated

03:45 PM
Part 1- Panel Discussion:
Breakthroughs in Digital Transformation

Moderator:
Ms. Acie Arroyo-Cruz
Senior Strategic Consultant | Certified Coach and Mentor
AON

Panelists:
Amit Kale
AVP & Quality Leader – APAC
Wipro Philippines, Inc.

Mr. Anshum Sinha
COO and Country Manager
Shearwater Health Advisors Inc.

Mr. Gene Gangan
Director for Research and Talent Intelligence
Asia Select, Inc.

Mr. Mark Welch
CEO & President
Dataken Incorporated

Mr. Azhar Shaikh
SVP for Transformation & Operational Excellence
QBE Group Shared Services Centre

Mr. Mark Oreta
Chief Technology Officer
Jobtarget

04:20 PM
Transformation of the Workplace
IDr.Charisse Gail Bantiling, Mdes
Workplace Design Strategist
Trends and Concepts Total Interior Solutions, Inc.

04:45 PM
Elevate Productivity and Security
with HP Thin Clients and Poly
Ms. Precious Jem Siquian
Product Manager - HP Thin Clients
and
Mr. Kristoffe Abellera
Channel Business Manager - Poly
VST ECS Phils. Inc.

05:10 PM
Insights into Set Up, Expansion and
Full Potential of Global Business Services
within South East Asia
Ms. Joon Teoh
CEO
Agos Asia

05:35 PM
How to Successfully Implement
Global Shared Services Opportunities
Mr. Stephan Bily
President and CEO
Lexmark Research & Devt. Corp.

06:00 PM
IT BPM Industry Updates:
Where Are We heading?
Mr. Jack Madrid
IBPAP President

06:25 PM
Part 2 - Panel Discussion:
Cebu Beyond the Next Level Play

Moderator:
Ms. Acie Arroyo-Cruz
Senior Strategic Consultant | Certified Coach and Mentor
AON

Panelists:
Mr. Joe Bantiling
CEO
Trends and Concepts Total Interior Solutions, Inc.

Mr. Kristoffe Abellera
Channel Business Manager - Poly
VST ECS Phils. Inc.

Ms. Joon Teoh
CEO
Agos Asia

Mr. Stephan Bily
President and CEO
Lexmark Research & Development Corp.

Mr. Jack Madrid
President
IBPAP

Ms. Ana Paula Villaflor
Sales Cluster Head for VisMin
Enterprise Group
Globe Telecom

Mr. Jerry Serrano
AVP - Head of Technology, Philippines
Innodata Knowledge Services Inc.

07:00 PM
Dinner & Booth Exchange

EVENING 6TH IT BPM RECOGNITION NIGHT

07:50 PM
Opening Keynote Message
Mr. Aseem Roy
CIB.O President

08:00 PM
Keynote Speaker
Hon. Michael "Mike" Rama
Cebu City Mayor

08:10 PM
Awarding of Top 10 IT BPM Companies
To be Announced

09:00 PM
Closing Remarks
Dr. Melanie de Ocampo
CIB.O Trustee & Treasurer
SBE Dean, University of San Carlos

Summit Sponsors

Diamond Sponsors

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Their 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Accenture embraces the power of change to create value and shared success for their clients, people, shareholders, partners and communities. For more info, visit Accenture's website.

At Dataken, they see a world where zero-touch IT operations are the norm rather than an exception.
In this era of digital experience, benchmarks are constantly being pushed to the highest limits. On the other hand, the service architecture is evolving to cope with cloud adoption, serverless technology, and network virtualization. IT operation teams are left with no option but to use AI-backed automation. Dataken's focus is on enabling IT teams to make smarter and faster decisions to keep their services uninterrupted.

One major need clearly emerging is to deep monitor every possible infra element with a lens of AI and the ability to act before the service disruption or within milliseconds of a situation and resolve. Dataken's AIOps platform has a unique ability to observe, engage and act to resolve complex IT issues powered by AI. For more info, visit Dataken's website.

Lexmark creates innovative IoT- and cloud-enabled imaging technologies that help customers in more than 170 countries worldwide achieve their vision of print simplicity, security, savings and sustainability. Built on a powerful combination of advanced technology, deep industry expertise and exceptional customer engagement, we help eliminate IT burden, enable digital transformation and drive savings and flexibility in retail, financial services, healthcare, manufacturing, education, government and more.

Established in 2001, Lexmark Research and Development Corporation (Lexmark Cebu) is one of Lexmark’s multimillion-dollar facilities invested in Cebu, Philippines. It is the base of Lexmark research and development and global business services operations in the Asia Pacific region and is composed of a diverse and highly skilled powerhouse operating a globally integrated organization. For more info, visit Lexmark's website.

Gold Sponsors

Trends and Concepts Interiors is an interior design and fit-out company based in the Philippines that specializes in creating innovative and functional commercial and residential spaces. The company's team of experts includes designers, engineers, architects, and project managers who work closely with clients to deliver tailored solutions that meet their unique needs. The company's services include interior design, space planning, fit-out, and construction management.

With over 20 years of experience in the industry, Trends and Concepts Interiors has completed numerous projects for a diverse range of clients in the Philippines and abroad. The company is committed to delivering exceptional customer service, quality workmanship, and timely project delivery. For more info, visit Trends & Concepts website.

VST ECS Phils., Inc. is one of the leading ICT distributors in the country. They help organizations and individuals benefit from advances in information and communications technology through availability of products, solutions, and services. Their foundation is built on the brands they represent, the quality of their workforce, their relationship with their channel community and the infrastructure they have to hasten the transfer of technology.

VST ECS Phils., Inc. is a member of the VST ECS Group, a regional distribution network. They regional presence and infrastructure bridge a collective partnership with world-class brands, faster access to technology, and solidify our financial capability. For more info, visit VST ECS' website.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company that focuses on building innovative solutions to address its clients’ most complex digital transformation needs. The company leverages its holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help its clients realize their boldest ambitions and build future-ready, sustainable businesses.

Wipro Limited is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, and has over 250,000 dedicated employees serving clients across 66 countries. The company delivers on the promise of helping its customers, colleagues, and communities thrive in an ever-changing world. For more info, visit Wipro's website.

Silver Sponsors

AgosAsia is a fast-growing consulting firm, empowered by technology. They focus on Finance Shared Services set up and implementation, Transforming Finance Operations through Technology, and Building Finance Talent. For more info, visit Agos Asia's website.

AppleOne Properties, Inc. is a property development company based in Cebu, founded by the enterprising couple Ray and Venus Manigsaca. The company's success is attributed to their firm belief in teamwork, hard work, prudence, and integrity, which have driven unprecedented growth over the last 12 years. With roots deeply entrenched in Cebu's celebrated culture of local design meeting global standards, AppleOne Properties, Inc. is at the forefront of premier developments in the region.

With over 10 years of expertise in property development, the company continues to develop landmarks of strength and iconic partnerships, with multi-awarded projects that compete on a global stage. For more info, visit AppleOne Properties, Inc's website.

Asia Select Inc. is a leading recruitment and executive search firm based in the Philippines. Asia Select Inc. is committed to delivering top-notch recruitment solutions that meet the specific needs of its clients.

Asia Select Inc. is known for its expertise in sourcing and screening high-quality candidates, as well as providing value-added services such as skills assessment and training. With a focus on building long-term relationships with clients and candidates, Asia Select Inc. has established itself as a trusted partner in the recruitment industry in the Philippines. For more info, visit Asia Select's website.

Globe Telecom, through its enterprise ICT arm Globe Business, enables large corporations to catapult their business towards success. Combining its homegrown knowledge of the Philippine market with the latest innovations, they are able to provide the right technology, infrastructure, and know-how to businesses from a wide range of industries. By doing so, Globe Business creates a positive impact not only for enterprises but also for the entire country. The portfolio of products and services comprises mobile, wireline, broadband, data connections, internet, managed services, and IT-enabling services as well as cloud computing solutions that it pioneered in the country. For more info, visit Globe's website.

Innodata is a global services company that provides technology and data-related services to clients across various industries. They offer services such as data annotation, data conversion, content engineering, and digital publishing. Innodata has a team of experts who use advanced technologies such as artificial intelligence and machine learning to provide high-quality and accurate services to their clients. Their clients include leading companies in the information, media, and publishing industries, as well as government agencies and non-profit organizations. With over 30 years of experience, Innodata has built a reputation for delivering reliable and innovative solutions to their clients. For more info, visit Innodata's website.

JobTarget is a technology company that provides a job board platform and recruitment advertising solutions to employers, recruiters, and staffing firms in various industries. They offer a range of services including job posting, resume search, and applicant tracking. JobTarget's platform allows employers to reach a targeted audience of job seekers through a network of over 25,000 niche and industry-specific job boards. They also offer custom recruitment marketing solutions, including display advertising and email marketing campaigns, to help their clients attract and engage top talent. With over 20 years of experience, JobTarget has established a reputation for delivering effective recruitment solutions that help their clients save time and money while finding the right candidates for their open positions. For more info, visit JobTarget's website.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. For more info, visit JPMorgan Chase & Co.'s website.

Red Root Artists and Artisans Multi-Purpose Cooperative is the PREMIER Artists' Cooperative in the Philippines. Their cooperative offers a diverse field of expertise in design innovation, audio-visual communication, and marketing strategy development. For more info, visit Red Root's website.

Shearwater Health is a healthcare services company that provides clinical documentation, medical coding, and healthcare management services to hospitals and healthcare providers in the United States. They offer a range of services including remote medical coding, clinical documentation improvement, and revenue cycle management. Shearwater Health employs a team of healthcare professionals who use their expertise to improve the accuracy and efficiency of healthcare documentation and coding, leading to better patient outcomes and improved financial performance for their clients. With a focus on quality and innovation, Shearwater Health is committed to delivering cost-effective solutions that meet the evolving needs of the healthcare industry. For more info, visit Sheawater Health's website.

Payoneer is a financial services company that provides online money transfer and digital payment services for businesses and individuals around the world. Payoneer's platform enables businesses to send and receive payments globally, manage currencies, and withdraw funds. The company's services are especially useful for freelancers, online sellers, and businesses that operate internationally. Payoneer's mission is to empower businesses to grow globally by simplifying payments and reducing the barriers to cross-border commerce.

The company is trusted by millions of customers worldwide and has partnerships with leading marketplaces and platforms, such as Amazon, Google, and Airbnb. For more info, visit Payoneer's website.

QBE’s Group Shared Services Centre provides a comprehensive range of Insurance Services to QBE’s customers and brokers across Australia Pacific, New Zealand, Europe, North America and Asia, such as underwriting support, policy servicing, claims, credit control and customer service. It also provides knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE businesses globally. For more info, visit QBE's website.

Prime Knowledge Partner

Aon Philippines is the Philippine branch of Aon, a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Aon Philippines offers innovative solutions to help clients mitigate risk and optimize their human capital management practices. The company serves a diverse range of industries, including banking, finance, healthcare, manufacturing, retail, and more. Its services include risk management, insurance broking, human capital consulting, retirement solutions, and health and benefits consulting. Aon Philippines is committed to delivering high-quality services and customized solutions that meet the unique needs of its clients in the Philippines. With its global network and expertise, Aon Philippines helps businesses in the country navigate today's complex risk landscape and achieve long-term success. For more info, visit AON's website.

Associate Sponsors

Media Partners

The Organizer

Aseem Roy
President, Cebu IT BPM Organization

As we navigate the fast-changing business landscape in the context of the new normal, we must meet enormous demands for cutting-edge technology and skills that are essential to the success of our enterprises. We acknowledge that this is a global issue that affects companies in all sectors and geographical areas, and that in order to solve it, we must cooperate.

It is our duty as corporate executives to maintain the viability of our businesses by adjusting to shifting labor needs, technological advancements, and other opportunities and difficulties. Collaboration and effective synergy among stakeholders are crucial for achieving this. All parties involved, including employees, supervisors, vendors, and partners, must continue to put in effort over a lengthy period of time. Corporate shifts that had been planned for years have been expedited by the epidemic, and we have witnessed the widespread adoption of remote work, cloud technologies, and contactless payments among others.

Despite the difficulties, the year 2023 represents the beginning of recovering from the epidemic and getting through the different obstacles we have encountered. The national and local economy have greatly benefited from the exponential expansion of the Cebu IT BPM sector. To keep this momentum going, CIB.O is leading the charge in gathering specialists to talk about what lies beyond the next stage of play.

We think that working together and being actively involved can help us all make a difference, not just in Cebu and the Philippines but also on a global scale. Together, let's strengthen our resilience and create a brighter future for our communities, organizations, and stakeholders.

We tackled the next level play in the last two years. We lived through those challenging times. We also learned from them. A dramatic economic, social and digital transformation happened in unprecedented ways. And as the pandemic is receding and the economy is slowly recovering, the country’s information technology and business process management (IT BPM) industry remains to be among the country’s economic pillar ranking second to Overseas Filipino Worker (OFW) remittances.

Last year, the IT and Business Process Association of the Philippines (IBPAP) reported USD 32.5 billion in revenues, higher than the USD 29.5 billion in 2021. It also saw an 8.4% increase in the number of full-time employees (FTEs) to 1.57 million. The goal is to hit a revenue of USD 59 billion and a total of 2.5 million FTEs in the next six years, 54% of its growth driven by activities in locations outside the National Capital Region (NCR). Currently, around 250,000 are employed by over 300 companies in Cebu.

At the 2023 Transformation Summit, we will take an in-depth look on breakthroughs in fintech, global shared services opportunities, cyber security, artificial intelligence and the metaverse generation. Where should we go from here? How can Cebu and the Philippines evolve to be a provider of high-value, experience services supporting the 2028 roadmap of the industry? How can we collaborate better? Join us on May 26, 2023 as we take the IT BPM space beyond the next level play.

DJ Moises
Chairman, 2023 Transformation Summit

Buddy Villasis
Executive Director, Cebu IT BPM Organization

In this rapidly evolving digital landscape, where innovation is the key driver of success, we gather here to explore the potentials for the IT-BPM industry. This summit serves as a platform for thought leaders, industry experts, and visionaries to converge and delve into the latest trends, strategies, and advancements that will shape the future of our sector. Over the course of this momentous event, we have meticulously curated a comprehensive agenda featuring a stellar lineup of keynote speakers, panel discussions, interactive workshops, and networking opportunities. Our esteemed speakers will share their invaluable insights, experiences, and success stories, inspiring us all to push the boundaries of what is possible.

With the theme of "What's beyond the Next Level Play," we aim to foster meaningful discussions on topics ranging from artificial intelligence, robotics, talent development, opportunities in global shared services, and cybersecurity, among others. Together, we will explore how these emerging technologies can be harnessed to drive innovation, enhance operational efficiencies, and create sustainable growth in the IT-BPM industry. This summit provides an exceptional chance to forge new connections, establish partnerships, and strengthen collaborations with industry peers. The dynamic networking sessions will enable you to engage in insightful conversations, exchange best practices, and explore potential synergies with like-minded professionals from across the globe.

We extend our sincere gratitude to all our sponsors, partners, and supporters whose unwavering commitment has made this summit possible. Your contributions play a vital role in fostering a thriving ecosystem that empowers the IT-BPM industry to flourish and remain at the forefront of innovation.

So, join us at the 2023 Transformation Summit, where we will unlock a lot of possibilities and shape the future of our industry together. Get ready to embark on a transformative journey that will empower our collective future and propel us towards unparalleled success.

JM del Mar St., Cebu IT Park, Apas, Cebu City, Cebu, Philippines

Contact no.: 032-2365081

Email: summit@cib.org.ph

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SPEAKERS

Mr. Jack MadridPresident IBPAP

Mr. Stephan BilyPresident & CEOLexmark Research & Development Corporation

Ms. Amabel GatmaitanCountry Lead for Corporate Services and SustainabilityAccenture, Inc.

Mr. Mark Welch CEO & PresidentDataken Incorporated

Mr. Aseem RoyCountry HeadWipro Philippines, Inc.

Mr. Anshum SinhaCOO and Country Manager Shearwater Health Advisors Inc.

Ms. Joon Teoh CEOAgos Asia

IDr.Charisse Gail Bantiling, MdesWorkplace Design StrategistTrends and Concepts Total Interior Solutions, Inc.

Mr. Kristoffe AbelleraChannel Business Manager Poly - VST ECS Phils. Inc.

Mr. Gene GanganDirector for Research and Talent IntelligenceAsia Select, Inc.

Ms. Precious Jem SiquianProduct ManagerHP Thin Clients - VST ECS Phils. Inc.